Return & Replacement Policy
At Mevist.com, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a replacement policy for eligible items. Please review the details below.
1. Eligibility for Replacement
We accept requests for product replacements only, subject to the following conditions:
- Requests for replacement must be made within 7 days of receiving the product.
- Items must be in their original condition, unused, unwashed, and with all tags intact.
- Replacement is applicable only if the product is defective, damaged, or significantly different from the description on our website.
Note: Refunds are not offered; only product replacements are available for eligible items.
2. Replacement Process
To initiate a replacement:
- Contact us at contact@mevist.com with your order number, details of the issue, and photos if applicable.
- Our team will review your request and, if eligible, provide further instructions.
Upon approval, the replacement process will begin. Replacements are subject to product availability. If an item is out of stock, we will offer a similar product or store credit.
3. Shipping Charges for Replacement
Customers are responsible for the shipping costs associated with returning the product to Mevist.com. Replacement items will only be shipped after we receive and inspect the returned product. Shipping costs for sending the replacement item back to the customer will also be borne by the customer.
4. Non-Returnable and Non-Replaceable Items
The following items are not eligible for replacement:
- Items marked as final sale or clearance
- Custom or personalized items
- Items without original tags or in used or washed condition
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receiving it. We will evaluate the issue and arrange for a replacement at no additional cost to you.
Thank you for shopping with Mevist.com. We appreciate your understanding of our replacement-only policy and look forward to serving you again.
